Privacy Policy

Podamibe Support Chat (“Podamibe Support Chat”, “us”, or “we”) is committed to protecting your personal information and your right to privacy. This Privacy Policy applies to, Podamibe Support Chat , and online services (collectively, our “Service” or “Site”), which are all owned and operated by Us. For the purpose of this policy, “You” refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Also ‘Our Websites’ refers to the websites that use Podamibe Support Chat in their interface for communication with their users.

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights. If you do not agree with our Privacy Policy or are under the age of 18 without parental permission, please refrain from using our services.

Personal information

Personal Information refers to data about you that can be used to contact or individually identify you. We collect personal information through various means. Which includes:
  1. Voluntarily Collected

    You may voluntarily provide us information by doing the following:
    • Contacting us: You may contact us through Email or instant messaging like a messenger. You may also contact us by commenting on our social media. If you do interact with us on a social media platform using your social media account, we will receive personal information about you such as your name, and gender i.e. all the information you have made public.
    • Creating an account or Initiating a chat: When you create an account with us or initiate a chat from Our Websites, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You, including but not limited to your name, email address, phone number
    • Once registered, we may collect limited information about the customers in your facebook page like email, name and profile picture.
    In addition, we may ask you for personal information at other times, such as when you contact our technical support team, send us an email, or otherwise communicate with Us, which you may give us voluntarily.
  2. Collected Automatically

    We automatically collect certain information that does not reveal Your specific identity, when using the Service. The information may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, device name, country, information about how and when You use Our Services and other technical information.

    • Cookies: A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  3. Collected from other sources

    We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

    In order to enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources, such as public databases, marketing partners, affiliate programs, data providers, as well as from other third parties.

    Information usage
    We use your collected personal information for the purposes listed below:
    • To create a unique account and log in: The log in details you voluntarily provide or link will be used to create a unique account for you in Podamibe Support Chat.
    • To manage your accounts. We may use your information for the purposes of managing your account and keeping it in working order.
    • To contact You: We may use the information to contact You by email, telephone calls, SMS regarding updates or informative communications related to the services, including the security updates, service updates, new feature information, etc when necessary or reasonable for their implementation
    • For safety reasons: We may use your information for safety reasons such as to monitor and prevent fraudulent activities.
    • To manage Your requests: To attend and manage Your requests and queries to Us and offer support to users. Also to provide technical support to you.
    • To respond to legal requests: If we receive a legal request, we may need to inspect the data we hold to determine how to respond.
    • To send you marketing and promotional communications: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences.
    • For other business purposes: We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information.

    We will not use identifiable personal information without your consent.
    We may share Your personal information in the following situations:
    • With your consent: We may disclose Your personal information for any other purpose with Your consent.
    • To send you marketing and promotional communications: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences.
    • With Service Providers: We may share Your personal information with Service Providers. This is to monitor and analyze the use of our Service, and to contact You
    • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
    • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
    • Business Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
    • Legal Obligations: We may disclose your information if required to do so by law or in order to comply with governmental requests, a judicial proceeding, or a court order. We may disclose Your Personal Data in the good faith belief that such action is absolutely necessary.
    • Safety: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities in which we are involved.

  4. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. We will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

    Retention of information
    We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements) or to resolve disputes, and enforce our legal agreements and policies.

    No purpose in this notice will require us keeping your personal information for longer than needed past the termination of the user's account.

    Information Safety
    We aim to protect your personal information through commercially acceptable systems and security measures that are designed to protect the security of any personal information we process. However, it is important to note that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. So although we will do our best to protect your personal information, transmission of personal information to and from our Services, We cannot guarantee its absolute security.

    Children's Privacy
    Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

    Third party Links
    Our websites may contain links and advertisements to third parties. Clicking on links may take you to sites outside our domain. We are not responsible for the privacy practices of other web sites. We encourage You to check the Privacy Policy of every Site you visit.

    Intellectual Property
    You agree that Our websites and the contents of the websites are protected by copyrights, trademarks, and all other similar proprietary rights and protections (collectively, the “IP Rights”) belonging to our websites, and that these IP Rights are valid and protected in all forms, media, technologies, existing now or here in after developed. The graphics, logos, page headers, button icons, scripts, videos, and service names appearing on the Website are protected trademarks, trade dress or other rights of our websites and may not be used in connection with any other product or service that is likely to cause confusion among customers, or in any manner that disparages or discredits our websites or the other owner of the rights.

    Indemnification
    You agree to indemnify, defend and hold Us harmless from and against any and all suits, losses, claims, demands, liabilities, damages, costs and expenses (including reasonable legal fees and expenses) arising from or relating to:
    • Your use of the services.
    • Your breach of this Agreement or any representation, warranty or covenant made by you herein or therein; or
    • Your violation of any applicable law, statute, ordinance, regulation or any third party's rights, including but not limited to, copyright infringement, harm to a third party’s trademark or other intellectual property rights, or any claim of defamation, libel or slander.

    This indemnification obligation survives any termination of this Agreement.

    Changes to this Privacy Policy
    We may update Our Privacy Policy from time to time. We will not be notifying You of any changes. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
    Third party services
    Podamibe Support Chat does use third party services that may collect information used to identify you.

    Link to privacy policy of third party service providers used by Podamibe Support Chat:

    * Facebook